How much shipping cost?

Shipping costs depend on the order's weight and destination. They will be determined through check out. If your cart is over the amount of 80 USD = Free shipping (standard shipping cost 9.99 USD). Then you'll get your order directly on your doorstep for free! However free items don't qualify for free shipping and essentially we are sourcing our commodities from various vendors around the world, package may be arrived in separate units.

DO I have to pay the customs fee?

In the extraordinary case, that the customs got hold of an item and requesting for Fee's to pay upon the regular price, the customer is subject to include those occurring Fee's.

HOW LONG WILL MY PACKAGE TAKE?

We prepare orders on weekdays (except holidays). Orders will be prepared or production uses 2-7 working days of receiving. Some products may require some handcrafting work in advancement, which will hold the shipping by a few days. 

 

Due to high demand - delivery takes: 

 

3-4 Business Days to the USA 

3-8  Business Days to Europe

8-14 Business Days to other countries

 

We apologize for any inconvenience that may happen, as in specific cases, we may run out of stock on products, we've had lots of orders on and have to re-order them. Consequently, Shipping, though rarely, can be delayed.

 

MISSING PACKAGE(S)?

In the unlikely situation, your items won't reach your door, please review the following things:

 

 1) Has one of your flatmates picked up your item?

 2) Is there a similar address nearby, wherever it could have been mistakenly transferred to?

 3) Ask your post-office and question them about your package

 

 If those 3 levels were unsuccessful, don't hesitate and directly reach out to us on sale@thecattown.com

 

 We'll respond instantly and arrange the result classified!

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