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Once your order ships, a tracking number will be provided to help you stay up to date with the latest information regarding your package
While we strive to deliver your pieces as quickly as possible. We ask that you please allow 14 - 28 business days to shipping by the carrier after your order is confirmed.
PayPal currently accepts most major credit and debit cards, including Visa, MasterCard, Discover, American Express, Diners Club, and JCB.
You can submit payments without a PayPal account by clicking “PayPal” during the checkout process and scrolling down to the bottom of the popup screen once it appears. Once you’ve scrolled down, you can select “Pay with a credit or debit card” to pay without an account.
The Cat Town is committed to the security and confidentiality of your information.
To provide you with the most secure payment gateways, The Cat Town accents payments via the safest encrypted payment system on the internet, PayPal.
By using PayPal, The Cat Town never sees your credit or debit card information — only your name and address to allow us to label your package properly. This helps ensure your information is kept safe and secure at all times.
NOTE: You do not need a PayPal account to pay with PayPal.
To pay without a PayPal account, scroll down once the popup screen appears and click “Pay with a credit or debit card.”
We strive to answer all queries as soon as possible. Most questions are answered within 12 hours, however, please allow up to 24 hours for a response.
If after 14 days of placing your order you have not received this email, please check your spam folder. You can also check your order status by signing into your account on our website if you have created one.
Once your order is shipped, you'll receive a tracking number, and your order status will update to "Fulfilled." You will also receive an email confirming that your order is out for shipping.
Please note: an item is only eligible for a return if all the following conditions are met:
If you have questions or concerns, please click here to send us a message. Thank you for choosing The Cat Town!